1. I. GENERAL BOOKING TERMS AND CONDITIONS

1. Who we are
   

Our Company operates under the name “GASSI HOLIDAYS PRIVATE COMPANY” and distinctive title “GASSI HOLIDAYS”, has its head office in Thessaloniki, on Egnatia street 103, VAT 801166718 and operating license of the Greek National Tourism Organisation 09.33.E.60.00.01808.01.

2. How we work

Our Company operates as a travel services provider, either in the form of organizing daily travel activities – by itself or in cooperation with other travel agencies – or through the sale of individual products of different travel partners and service providers-suppliers (hotel reservations, car rentals, holiday/activity packages). The purchase of the above products and services requires creating of an account on behalf of the Website User.

In case of the sale of cooperating partners’ services, it is clarified that the Company has an intermediary role in reservations of products and services that are not provided by it, for which a separate contract is concluded with the respective Suppliers and the excursionists https://gassidmc.com/general-booking-terms-and-conditions/. Therefore, before completing each purchase, you should refer in detail to the respective terms and conditions of each provider, so that you are aware of the exact content of the contract, your rights and obligations.

The registration to our Company’s newsletter, as well as the creation of an account are free of charge, and the purchase of any service or travel product provided through our Website does not incur an additional charge beyond the one indicated in each case.

3. Disclaimer

We shall not be liable and shall not guarantee anything written below to the extent permitted by the current and applicable (national, EU and/or international) legislation.

• Quality

The posting of the information for the services provided by cooperating partners does not constitute approval, advertising or any form of offer with their specific content. Our Company does not guarantee the quality of travel products, which depends solely on the respective service provider and the relevant contract concluded. We make every effort to carefully select our partners and meet the expectations of travelers who use our services, however we are unable to control the content of third-party services.

• Booking cancellation of cooperating partners

In case of your booking cancellation, the cancellation policy of the respective service provider shall apply. Depending on its content and the time period of the cancellation, you may be entitled to a refund or amendment of your booking. Our Company is not liable for content of the operator’s cancellation policy, for refund of your money or any related compensation from any damage caused due to your booking cancellation.

• Availability

Our Company cannot guarantee the availability of the services provided on behalf of the cooperating partners. In the event that the services provided in your reservation do not correspond to those agreed ones, you can refer to the respective terms of the service provider and be informed about your rights.

• Cost

There are posted price lists of products and services on our Website (which are determined by the partners, if a service provided by them), the prices of which are calculated on the day the respective price list is posted based on the service cost lists, the applicable fares and other charges, foreign exchange rates and other cost factors. The posted prices may be valid for a certain period of time or until the available seats are exhausted, as explicitly stated in the actual offer.

Once the said data is amended or in case of costing amendment by cooperating partners, our Company is obliged to change the posted prices accordingly. For those reservations that have already been made, the price that was agreed at the time of concluding the contract remains valid. Any increase in the cost of reservations beyond the agreed price takes place under the responsibility of cooperating service providers.

The prices shown do not include municipal/state charges, which should be paid to the relevant service provider, depending on the local charge.

• Failures – Damages

Our Company is not liable for incorrect actions/omissions of service providers, as well as for emergency situations, such as cancellations, delays or changes in routes of the various means of transport or in the case of blocking areas due to extreme weather phenomena, government measures, acts of terrorism, strikes and other force majeure events.

In the event of an accident, damage/loss of personal items or valuables, please contact the respective service provider.

4. Payment Options

Ι. Completing your reservation through our Website requires the selection of a payment method. The payment methods supported by our Website are the following:

1. a) payment in person directly to cooperating partner at the beginning of your reservation, if our specific partner, chosen by you, has activated the option of direct payment for the specific service provided, under specific conditions you have chosen. In this case, you pay the cost of the services provided in cash or with any other means of payment supported by our partner at the beginning of your reservation,
2. b) payment by credit and/or debit card and related means of payment, through our Website, which is made directly to our partner. Electronic payments are carried out via Eurobank Bank S.A. and the secure payment environment ……, and Mastercard, Maestro and Visa cards are supported.

It is noted that – depending on the chosen payment method – there may be additional charges, either from our partner or from the Banking Institution. It is explicitly stated that in any case before completing the reservation and before drawing up the legally binding contract between you and our partner, the total amount to be paid and charges details will be indicated.

In addition, even in the case of choosing to pay in cash, you may – depending on our partner’s options – be required to pre-pay a certain amount as an advance, which is deducted from the amount you will be asked to pay in cash or by use of another means of payment. In the event that you choose payment in person and advance payment is required, it must be paid via credit and/or debit card, based on what was mentioned above.

We expressly state that the Company is not involved in any way in determining the price for the service provided by our partners, as well as in the payment of the price. Therefore, in the event that, for any reason, a question of compensation and/or refund arises (indicatively due to cancellation, improper performance and generally failures of the contractual relationship, etc.), the Company is not involved and therefore this dispute is necessarily settled between the customer and of the partner, based on our respective partner’s policy.

ΙΙ. Excursions provided by our Company are expressly excluded from the above provisions, so payment is made directly to our Company. In this case, the payment of the price is made directly by you to our Company, while any dispute that may arise and which is related to refund, payment of compensation, payment of additional price and generally any form of monetary payment is settled exclusively between our Company and the respective client.

In the event that you select the relevant field while completing the reservation, the preferred method payment, as well as the details of the means of payment may be saved for future use. This action requires your express consent, which is expressed by selecting the relevant field and may be revoked at any time. For details on the collection of the specific Personal Data, please refer to Personal Data Protection Policy  and Cookies Policy.

5. Cancellation and Refund Policies

When making a certain reservation, it is necessary to accept the Cancellation and Refund Policies of the respective provider, i.e., either our partner or ours, if an excursion and/or service is organized by our Company.

1. If a reservation concerns a service provided by our partner, please read carefully our partner’s Cancellation Policy before booking, as well as any other policy that may apply to the particular reservation. All the necessary information (e.g., Cancellation and Refund Policies, accepted payment methods, accessibility for people with disabilities and generally any issue related to your reservation) is available both on the website of our specific partner and on our Website before completing your booking. Upon completion of reservation, you are deemed to have read the specified information and are deemed to have accepted it. Therefore, in this case, if you cancel the reservation, the refund of any money you have paid depends on the applicable policy of our partner.

ΙΙ. If a reservation concerns a service provided by our Company, please read carefully our Company’s Cancellation Policy before booking, as well as any other policy that may apply to the particular reservation. All necessary information (e.g., Cancellation and Refund Policies, accepted payment methods, accessibility for people with disabilities and generally any issue related to your reservation) is available both in these Terms and on our Website before completing your booking. Upon completion of reservation, you are deemed to have read the specified information and are deemed to have accepted it. Therefore, in this case, if you cancel the reservation, the refund of any money you have paid is made according to the Cancellation and Refund Policies below:

The traveler is entitled to cancel his/her reservation by written notice to the Company, with the following charges, per person and in relation to the time of cancellation notice:   

– Up to 30 days before departure no charge is imposed.

– 29-25 days before departure, 30% of the trip cost is withheld.

– 24-19 days before departure, 50% of the trip cost is withheld.

– 18-15 days before departure, 75% of the trip cost is withheld.

– 14 days until departure, 100% of the trip cost is withheld.

It is agreed and accepted by the Client that if a specific cancellation policy applies (indicative and not exclusively, specific cancellation policy provided by the hotel etc.), this supersedes the above-mentioned general cancellation policy.

6. Force majeure

In case of force majeure, all parties of a certain contract are temporarily released from their contractual obligations. As force majeure is defined as any unexpected, unforeseeable and sudden event, which even under conditions of extreme diligence could not be adequately dealt with. Such events may include fires, natural disasters, acts of terrorism, wars and armed conflicts, pandemics (expressly excluding Covid-19, as analyzed below), as well as any related event out of control and influence of the contracting parties and due to which the timely and correct fulfillment of the contractual obligations of the contracting parties, in whole or in part, is impossible and/or illegal.

In respect of the already known situation with the Covid-19 pandemic, this particular pandemic cannot be characterized as a case of force majeure, as the condition of suddenness does not apply, while by booking through our Website a user knowingly undertakes and calculates the relevant risks. The only case of refund of any amount paid is the one in which the provision of the specific service is prohibited, based on legislative or other relevant provisions, and if the transfer to a new date cannot be carried out or is excessively burdensome. However, even in this case, there may be a certain deduction from the paid cost to cover the expenses incurred by our partner or our Company for organization of the specific activity. Since it is a service provided by our partner, any dispute (financial or related to provision of the specific service) that may arise, is resolved exclusively between the User and our partner.

7. Personal Data

Upon establishing your legally binding relationship with our partner and/or with the Company, you are requested to register your Personal Data, as defined by the General Data Protection Regulation (EU) 2016/679  and law 4624/2019 (Hellenic Data Protection Authority, measures for implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, and transposition of Directive (EU) 2016/680 of the European Parliament and of the Council of 27 April 2016 and other provisions) which (along with any other applicable provisions of national, EU and international law) are observed and applied invariably by the Company.

Ι. In particular, we collect and process:

– Identity Data, provided upon completion of your reservation, when assigning us certain work, as well as when expression of interest, in particular, the name and status of the User.

– Contact data, provided a) on a mandatory basis upon completion of your reservation, upon assigning us with certain work or upon expression of interest, in particular, telephone and e-mail, b) optionally, upon expression of interest in receiving newsletters.

– Demographic Data, provided upon completion of your booking, when assigning us a certain task or when expressing interest, as well as when registering to receive newsletters, in particular: place of residence, age.

– Financial data, provided upon completion of your reservation for a certain event, upon payment and upon issuance of the relevant proof of payment, in particular: billing and invoicing information.

– Profile Data, provided upon completion of registration for a certain event, upon assigning us with certain work or upon expression of interest, indicatively: status, events you attend or express interest.

– Electronic identity data, for example MAC address, IP address and Cookies (please see details below, Cookies Policy, collected during browsing and generally during the use of our services.

ΙΙ. Your Personal Data is processed according to the following legal basis for processing:

– processing is necessary for execution of a contract, one of contracting parties of which is the Data Subject (i.e., you), and/or before conclusion of a contract in order to take the necessary actions, at the request of the Data Subject. In the event that the requested Personal Data is not provided, we cannot provide the requested service, i.e., completing your reservation or providing the requested information,

– your consent given on a voluntary basis, where provided,

– compliance with the Company’s legal obligations (e.g., tax, related to e-commerce legislation),

– protection of our Company’s legitimate interests. Your Personal Data may be collected on a case-by-case basis during the operation of our Company, the collection of which is considered as reasonably expected and in any case your interests, fundamental rights and/or freedom are not substantially affected. In other words, in the event that the processing of Personal Data is necessary for protection of the Company’s interests, its rights are weighed against the specific interest of the Data Subject.

ΙΙΙ. It may be required to share your Personal Data with third parties in order to provide our services to you. In particular, your data necessary for reservation is shared with our partners with whom you made the reservation, as well as possibly necessary for completion of your payment to our partners and third parties that process all kinds of payments.

For all issues related to the processing of Personal Data, as well as their protection, please refer to and read the Personal Data Protection Policy in detail and carefully  and Cookies Policy.

8. Ban and Suspension from the Website

In the event that your behavior and actions contravene these Terms, the Website Terms of Use  and national, EU and/or international legislation, the Company reserves the right to prohibit and/or temporarily suspend your access to the Website by permanently blocking or suspending the validity of your passwords. Additionally, the Company reserves the right to cancel any bookings you have made, if your behavior is contrary to the aforementioned texts or the applicable legislation, as for example in case of committing criminal acts (e.g., electronic fraud, etc.). In case the canceled reservation concerns an excursion or other activity organized by our Company, then its price is not refundable, while in case it concerns accommodation, car rental or an activity provided by our partner, the refund depends on the policy of the relevant partner.

In cases of suspension/blocking of your account or cancellation of your reservation, our Company shall notify you of the reasons why we have taken these measures, unless such notification is contrary to applicable national, EU and/or international legislation, orders and/ and orders of all kinds of authorities (e.g., police and general prosecuting authorities) etc.

If you believe that we have wrongly suspended/banned your account and/or canceled your reservation and would like any clarification/submission of comments or complaints, please contact our Company through email quality@gassiholidays.gr

9. Intellectual Property Rights

The entire content of the Website (apart from those expressly mentioned below) constitutes the Intellectual Property of the beneficiary Company, as the owner of the Website www.gassiholidays.gr and are therefore protected by the legislative provisions of Greek and EU law, as well as by the corresponding provisions of relevant international conventions and treaties, except for the exceptions expressly provided for in the above legislative texts. The data protected is indicatively the following: brands, names and titles, distinctive features, designs, texts, logos and in general any element that may be considered to be subjected to protective field of Industrial and Intellectual Property.

Apart from the abovementioned, there are data belonging to third natural and/or legal persons posted on the Website, legally and with the relevant permission of the respective beneficiary, protected according to the Intellectual Property provisions, such as brands, distinctive features, names, distinctive titles, photographs and so on. It is expressly stated that the Company does not acquire any rights over the above property of third parties.

Following the above, all of the content posted on the Website is available to users exclusively and only for personal use, it is expressly prohibited to use or redistribute the content in any way, in whatever form and by whatever medium, application or device, without the prior written permission of administrators of the Company under the name GASSI HOLIDAYS PRIVATE COMPANY. Furthermore, in case of granting the above permission, it is absolutely forbidden to modify or alter the content during re-publication, while it must be accompanied by a distinct and clear indication of source. For any question, contact through email quality@gassiholidays.gr, explaining the reasons and bringing to our attention the information necessary to document your request in your judgment.

10. Exercise of Rights – Non-Waiver Clause

Any delay to exercise any right, either once or repeatedly, shall operate as a waiver thereof. Also, the waiver of any breach, default, right, remedy or provision hereof shall not constitute a permanent waiver, nor shall it be deemed a waiver of any other breach, default, right, remedy or provision, whether of a similar or different nature.

11. Severability clause

If any provision herein that is deemed to be invalid, illegal or unenforceable shall have no effect to the extent of such invalidity, illegality or unenforceability, without prejudice in any way to the validity, legality and in general applicability of the other Terms herein. Similarly, if more terms are deemed to be partially or totally invalid, illegal and generally unenforceable, the validity and legality of the other terms are not affected. Invalid or generally unenforceable terms shall be replaced by terms resembling the invalid one as closely as possible in the meaning and purpose of the invalid or unenforceable terms.

12. Service of documents

Service of documents, out-of-court statements or service of proceedings for issues or disputes arising from this document, legally and admissibly take place at the initially mentioned address of the Company’s head office. Service made to another address are considered invalid in any case.

13. Applicable Law and Jurisdiction

It is expressly stated that any dispute that may arise from this document is governed by Greek law, and for disputes settlement, the Courts of Thessaloniki shall have territorial and subject matter jurisdiction.

1. II. SPECIAL BOOKING TERMS AND CONDITIONS
2. Special Accommodation Booking Conditions

The terms included in this category (under the title “Special Accommodation Booking Conditions”) apply to hotel room reservations, short-term rental of apartments, rooms and all types of accommodation and in general to the rental of accommodation, carried out through our Website.

1) The selection of the field “Completion of booking” constitutes a legally binding action, i.e., upon completion of reservation, the respective contract between the user and our partner is considered to have been concluded. It should be understood that the completion of reservation carries legal consequences and is legally binding, and you may withdraw from the said contract depending on the terms and conditions applicable from time to time.

2) It is noted that the aforementioned contract is concluded exclusively between the User and our respective partner, therefore these Terms govern the reservation procedure. Our Company is in no way involved in the contractual relationship between you, on the contrary, we simply provide the digital means for making the reservation and therefore mediation services, in order to facilitate the conclusion of the contract between the User and our respective partner. Consequently, our Company is in no way paid directly by the User of the platform, nor will you ever be asked for any payment for the use of the Website.

3) It is expressly stated that only our partner accommodations are displayed on our Website and not all available accommodations.

4) In addition, the provisions defined above under “Disclaimer” field apply absolutely to accommodation reservations. In particular, our Company bears no responsibility for the information posted on our Website (e.g., the price and availability of accommodation), as these are provided by our partners and under the sole responsibility of our partners. Likewise, our Company does not guarantee and does not in any way ensure the quality of the services provided by our partners or the smooth development of the contractual relationship between you. Please read the “Disclaimer” field in detail and carefully https://gassidmc.com/personal-data-protection-policy.

5) Additionally, the pricing policy of each of our partners is determined exclusively by them, and under no circumstances our Company is involved both in determining it (e.g., establishing a guarantee obligation during your stay at the specific accommodation) and in transaction processing. Likewise, the accepted payment methods, the Cancellation and Refund Policies, as well as the Damage Policy (if our partner has established such) and generally any special conditions are determined solely by our partner and therefore before completing any reservation, please read them carefully.

6) All Users are required, before completing their reservation and forming the legally binding contractual relationship, to carefully read these Terms, as well as any special conditions established by our specific partner and which are available prior to completion of reservation. In addition, you should be very diligent throughout the contractual relationship, following these terms and fulfilling your contractual obligations based on the principle of good faith (e.g., not to cause damage to the accommodation, etc.).

7) Any loss or damage to your belongings, which occurs inside the accommodation at the time of your reservation, is settled exclusively with our competent partner, based on the applicable policy and the specific circumstances (e.g., if there was a fault in the loss/damage of the user and/or of our partner, type of wear/loss, etc.).

8) Upon completing your reservation, you will be asked for some of your Personal Data, which is necessary to complete the reservation and conclude the contract. After completing the reservation, we transmit the Data you entered to our partner, exclusively for the purpose of processing your contract, as specifically defined in these Terms and in our Company’s Privacy Policy.

9) The User, when registering his/her details, is obliged to declare his/her true and accurate details, and in case of violation of this obligation, our respective partner may – at its discretion – cancel the reservation, while our Company reserves the right to suspend the possibility of using the account of the specific User and/or to cancel the reservation with submitted inaccurate and/or false information.

10) For the rest, the “General Terms and Conditions” are also applicable (see above).

2. Special Vehicle Rental Terms

The terms included in this category (under the title “Special Vehicle Rental Terms”) apply to the cases of car, motorbike rentals, and vehicles in general, which are carried out through our Website.

1) The selection of the field “Completion of booking” constitutes a legally binding action, i.e., upon completion of reservation, the respective contract between the user and our partner is considered to have been concluded. It should be understood that the completion of reservation carries legal consequences and is legally binding, and you may withdraw from the said contract depending on the terms and conditions applicable from time to time.

2) It is noted that the vehicle rental agreement is concluded exclusively between the User and our respective partner, therefore these Terms govern the booking process. Before receiving the leased vehicle, our partner may ask you to sign a Private Vehicle Lease Agreement, which governs the lease relationship. It is noted that – before completing the reservation – you will have received the basic information related to the specific legal relationship through our Website (e.g., price, Cancellation and Refund Policies, etc.). Our Company is not involved in formulation of the contractual terms of the Private Vehicle Lease Agreement and is in no way responsible for the content of the terms and the smooth development of your contractual relationship. For example, in the event of a traffic accident, our Company is not involved in any compensation and restoration of damages and disputes settlement takes place exclusively between the User and our respective partner.

3) Our Company is not involved in any way in the contractual relationship established between you, we simply provide the digital means for making reservations and therefore mediation services, in order to facilitate conclusion of the contract between the User and our respective partner. Consequently, our Company is in no way paid directly by the user of the platform, nor will you ever be asked for any payment for using the Website.

4) It is expressly stated that only Car-Rental Companies with which we cooperate and not all Companies and available vehicles are displayed on our Website.

5) In addition, the provisions defined above under “Disclaimer” field apply absolutely to vehicle reservations. In particular, our Company bears no responsibility for information posted on our Website (for example, price and availability of rental vehicles), as these are provided by our partners and under the sole responsibility of our partners. Likewise, our Company does not guarantee or ensure in any way the quality of the services provided by our partners. Please read the “Disclaimer” field in detail and carefully https://gassidmc.com/personal-data-protection-policy.

6) Also, the pricing policy of each of our partners is determined exclusively by them and under no circumstances our Company is involved both in determining it (for example, establishing a guarantee obligation, when leasing the specific vehicle) and in transaction processing. Similarly, the accepted payment methods, the Cancellation and Refund Policies as well as the Damage Policy (if any) and in general any special conditions are determined exclusively by our partner, hence before completing any reservation, please read them carefully.

7) All Users are obliged, before completing their reservation and forming the legally binding contractual relationship, to carefully read these Terms, as well as any special conditions established by our partner and which are available before completing the reservation, while they may also be included in the Private Vehicle Rental Agreement to be signed between the customer and our partner. In addition, you should be very diligent throughout the contractual relationship, following these terms and fulfilling your contractual obligations based on the principle of good faith (e.g., not to cause damage to the rented vehicle, etc. etc.).

8) Upon completing your reservation, you will be asked for some of your Personal Data, which is necessary to complete the reservation and conclude the contract. After completing the reservation, we transmit the Data you entered to our partner, exclusively for the purpose of processing your contract, as specifically defined in these Terms and in our Company’s Privacy Policy.

9) The User, when registering his/her details, is obliged to declare his/her true and accurate details and to fulfill the conditions required by law, such as for example having a valid Driving License, a certain age, etc., as well as any other conditions set by our partner and/or the law and which will be available to the customer before completing the reservation. In case of violation of this obligation, our respective partner may – at its discretion – cancel the reservation, while our Company reserves the right to suspend the possibility of using the account of the specific User and/or to cancel the reservation with submitted inaccurate and/or false information.

10) For the rest, the “General Terms and Conditions” are also applicable (see above).

3. Special Terms for Booking Daily Activities organized by our partners

The terms included in this category (under the title “Special Terms for Booking Daily Activities organized by our partners”) apply exclusively and only to bookings of Daily Activities organized by our partners and made through our Website.

The Daily Activities may concern guided tours (with or without transfer by vehicles of our Company and/or our partners), walking tours, excursions with a free program (with transfer by vehicles of our Company and/or our partners) and any activity organized by our partners with a duration of less than twenty-four (24) hours.

It is stated that in order to facilitate and ensure your complete and thorough information, it will be clearly mentioned before completion of your reservation, which concerns a daily trip, whether the specific trip is organized by our Company or by one of our partners and therefore whether the General Terms (I) in combination with the “Special Terms for Booking Daily Activities organized by our partners” (II.3) or the “Special Terms for Booking Daily Activities organized by our Company” (II.4) are applicable.

It is additionally noted that the said activities have a duration of less than twenty-four (24) hours, include only the transfer of passengers and/or the tour – if the specific service is included in the program of the specific excursion – or sightseeing (depending on the activity) while in no case is an overnight stay included. Therefore, Presidential Decree 7/2018 [under the title “Harmonization of legislation with Directive (EU) 2015/2302 on organized travel and related travel arrangements] does not apply for these tours (EE L 326/11.12/2015)»].

1) The selection of the field “Completion of booking” constitutes a legally binding action, i.e., upon completion of reservation, the respective contract between the user and our partner is considered to have been concluded. It should be understood that the completion of reservation carries legal consequences and is legally binding, and you may withdraw from the said contract depending on the terms and conditions applicable from time to time.

2) It is noted that the vehicle rental agreement is concluded exclusively between the User and our respective partner, therefore these Terms govern the booking process. Our Company is in no way involved in the contractual relationship between you, on the contrary, we simply provide the digital means for making reservation and therefore mediation services, in order to facilitate conclusion of the contract between the User and our respective partner. Consequently, our Company is in no way paid directly by the User of the platform, nor will you ever be asked for any payment for the use of the Website.

3) It is explicitly stated that only daily activities organized by our partners and not all available daily activities are displayed on our Website.

4) The provisions mentioned in the «Disclaimer» field (I.3) are fully applicable to reservation of Daily Activities organized by our partners. In particular, our Company bears no responsibility for information posted on our Website (e.g., price and schedule of the daily activity), as these are provided by our partners and under the sole responsibility of our partners. Likewise, our Company does not guarantee and does not in any way ensure quality of the services provided by our partners or the smooth development of the contractual relationship between you. Please read the “Disclaimer” field (I.3) in detail and carefully https://gassidmc.com/personal-data-protection-policy.

5) Also, the pricing policy of each of our partners is determined exclusively by them and under no circumstances our Company is involved both in determining it and in transaction processing. Similarly, the accepted payment methods, the Cancellation and Refund Policies as well as the Damage Policy (if any) and in general any special conditions are determined exclusively by our partner, hence before completing any reservation, please read them carefully.

6) It is expressly agreed that – as long as it is explicitly defined in the details of the specific activity – our specific partner may have defined a required minimum number of participants for the daily activities organized by it. If our partner has set a required minimum number of participations and if this number has not been completed before a period of time set by our partner, our partner may take the necessary actions (e.g., cancellation of the activity with a refund for those who wish, transfer of the excursion to another date, etc.), according to the applicable policy. The specific information will be available in the relevant field before completing your reservation.

7) All Users are required, before completing their reservation and establishing the legally binding contractual relationship, to read carefully these Terms (I. and II.3). as well as any special conditions established by our specific partner for the specific daily activity, which are available before the reservation is completed. In addition, you should be very diligent throughout the contractual relationship, following these terms and fulfilling your contractual obligations based on the principle of good faith (e.g., not to cause damage to the means of transport, etc.).

8) Any loss or damage to your belongings, which occurs during a specific Daily Activity, is settled exclusively by our relevant partner, based on the applicable policy and the specific circumstances (e.g., if there was a fault in the loss/damage of the user and/or of our partner, type of wear/loss, etc.).

9) Upon completing your reservation, you will be asked for some of your Personal Data, which is necessary to complete the reservation and conclude the contract. After completing the reservation, we transmit the Data you entered to our partner, exclusively for the purpose of processing your contract, as specifically defined in these Terms and in our Company’s Privacy Policy.

9) The User, when registering his/her details, is obliged to declare his/her true and accurate details. In case of violation of this obligation, our respective partner may – at its discretion – cancel the reservation, while our Company reserves the right to suspend the possibility of using the account of the specific User and/or to cancel the reservation with submitted inaccurate and/or false information.

10) For the rest, the “General Terms and Conditions” are also applicable (see above).

1. Special Terms for Booking Daily Activities organized by our Company

The terms included in this category apply exclusively and only to bookings of Daily Activities organized by our Company and made through our Website.

The Daily Activities may concern guided tours (with or without transfer by vehicles of our Company and/or our partners), walking tours, excursions with a free program (with transfer by vehicles of our Company and/or our partners) and any activity organized by our partners with a duration of less than twenty-four (24) hours.

In case of any discrepancies between the General Terms (I) and the specific Special Terms (II.4) and if the reservation concerns a daily activity organized by our Company, it is agreed that the provisions of this field prevail and apply (II.4). Excursions organized by our Company are subjected exclusively to these Special Terms (II.4), and any application of the General Terms (I) is only possible if they do not conflict with these Special Terms (II.4).

It is stated that in order to facilitate and ensure your complete and thorough information, it will be clearly mentioned before completion of your reservation, which concerns a daily trip, whether the specific trip is organized by our Company or by one of our partners and therefore whether the Terms included in this field are applied (“Special Terms for Booking Daily Activities organized by our Company”, II.4) or the General Terms (I) in combination with the “Special Terms for Booking Daily Activities organized by our partners” (II.3).

It is additionally noted that the said activities have a duration of less than twenty-four (24) hours, include only the transfer of passengers and/or the tour – if the specific service is included in the program of the specific excursion – or sightseeing (depending on the activity) while in no case is an overnight stay included. Therefore, Presidential Decree 7/2018 [under the title “Harmonization of legislation with Directive (EU) 2015/2302 on organized travel and related travel arrangements] does not apply for these tours (EE L 326/11.12/2015)»].

1) The selection of the field “Completion of booking” constitutes a legally binding action, i.e., upon completion of reservation, the respective contract between the user and our partner is considered to have been concluded. It should be understood that the completion of reservation carries legal consequences and is legally binding, and you may withdraw from the said contract depending on the terms and conditions applicable from time to time.

2) It is noted that the aforementioned contract is concluded exclusively between the user and our Company, therefore these Terms govern the reservation process and the execution of the contract.

3) Our Company, as the organizer of the specific daily activities, makes every effort to ensure the quality of the services provided and the smooth development of the contractual relationship.

4) The reservation cost may be paid for the daily activities organized by our Company as follows:

(a) in person at the beginning of your reservation. In this case, you pay the cost of the services provided in cash at the beginning of the excursion,

(b) by making payment via credit and/or debit card and related means of payment. Electronic payments are carried out through “Eurobank Bank S.A.” and the secure Eurobank payment environment, while Mastercard, Maestro and Visa cards are supported.

In case of choosing to pay in person, you are required to prepay a certain amount as an advance, which amounts to thirty percent (30%) of the cost of the specific activity and which is deducted from the amount you will be asked to pay in cash. The advance payment may be paid by credit and/or debit card, based on what was mentioned above.

 5) Before reservation, please carefully read our Company’s Cancellation Policy, as well as any other policy that may apply to the specific reservation. All the necessary information (for example, Cancellation and Refund Policies, accepted payment methods, accessibility for people with disabilities and in general any issue related to your reservation) is available both in these Terms (in terms of general issue) and on our Website before completing your reservation (if there is a special issue, such as accessibility for people with disabilities etc.). Upon completion of reservation, you are deemed to have read the specified information and are deemed to have accepted it. Therefore, in this case, if you cancel the reservation, the refund of any money you have paid is made according to the Cancellation and Refund Policies below:

The traveler is entitled to cancel his/her reservation by written notice to the Company, with the following charges, per person and in relation to the time of cancellation notice:   

– Up to 30 days before departure no charge is imposed.

– 29-25 days before departure, 30% of the trip cost is withheld.

– 24-19 days before departure, 50% of the trip cost is withheld.

– 18-15 days before departure, 75% of the trip cost is withheld.

– 14 days until departure, 100% of the trip cost is withheld.

6) It is explicitly agreed that – unless otherwise specified in details of the specific daily activity – a required minimum number of participants is defined for carrying out the excursions organized by our Company, which amounts to fifteen (15) people. In the event that the required minimum number of participants is not reached up to three (3) working days before the scheduled date, our Company reserves the right to either cancel the specific activity, with returning any payment made by the participants using the same method as their participation had been paid (e.g., by bank or cash), or to reschedule it for another date, in which case the participants should state if they wish to participate on a new date, so their reservation is simply transferred, or if they wish to receive their money back, using the same method of payment.

7) In the event that any participant in a certain Daily Activity interrupts his/her participation and leaves by his/her own decision or for any reason that is not attributable to the responsibility and/or fault of our Company, he/she is not entitled to a refund of the cost under any circumstances or any form of restitution and/or compensation. In addition, it is agreed that in the above-mentioned case the participant does not retain any claim against our Company (e.g., for transferring his/her participation to another date), while any expenses may arise (e.g., return, travel and general transfer) are solely borne by the participant. Likewise, our Company is not responsible in any case, if the respective participant does not participate in the Daily Activity through his/her own fault and/or responsibility.

8) It is expressly stated that for the tours organized by our Company, the price indicated before completion of your reservation is the final price, and it is not subjected to revision or additional charges.

9) All Users are obliged, before completing their reservation and forming the legally binding contractual relationship, to carefully read these Terms, as well as any special conditions that are applicable for the specific activity and which are available before completing the reservation. In addition, you should be very diligent throughout the contractual relationship, following these terms and fulfilling your contractual obligations based on the principle of good faith (e.g., not to cause damage to the means of transport, etc.).

10) Upon completing your reservation, you will be asked for some of your Personal Data, which is necessary to complete the reservation and conclude the contract. After completing the reservation of the daily activity organized by our Company, we keep the Data you entered, exclusively for the purpose of processing your contract, and in this case, we do not share it with third parties not involved in the specific contract, as specifically defined in these Terms and our Company’s Personal Data Protection Policy.

11) It is explicitly agreed that our Company is not responsible for any loss or damage to your belongings, which occurs during the daily activity, as your personal belongings are under your sole responsibility. The only case of compensation for the participant is if the damage and/or loss was caused by an employee of our company, and if the specific circumstances are examined (e.g., if there was a fault in the loss/damage of the user and/or of our employee, type of wear/loss, etc.), in which case any amount paid is agreed between our Company and the participant.

12) In case of force majeure, all parties of the specific contract are temporarily released from their contractual obligations. As force majeure is defined as any unexpected, unforeseeable and sudden event, which even under conditions of extreme diligence could not be adequately dealt with. Such events may include fires, natural disasters, acts of terrorism, wars and armed conflicts, pandemics (expressly excluding Covid-19, as analyzed below), as well as any related event out of control and influence of the contracting parties and due to which the timely and correct fulfillment of the contractual obligations of the contracting parties, in whole or in part, is impossible and/or illegal.

In respect of the already known situation with the Covid-19 pandemic, this particular pandemic cannot be characterized as a case of force majeure, as the condition of suddenness does not apply, while by booking through our Website a user knowingly undertakes and calculates the relevant risks. The only case of refund of any amount paid is the one in which the provision of the specific service is prohibited, based on legislative or other relevant provisions, and if carrying out the specific Daily Activity and transfer to a new date cannot be carried out or is excessively burdensome. However, even in this case, there may be a certain deduction from the paid cost to cover the expenses incurred by our Company for organization of the specific activity.

13) The User, when registering his/her details, is obliged to declare his/her true and accurate details. In case of violation of this obligation, our Company may – at its discretion – cancel the reservation in which inaccurate and/or false information was submitted, and also, we reserve the right to suspend the possibility of using the account of the specific User and/or to cancel the reservation with submitted inaccurate and/or false information.

14) In other respects, the generally applicable “General Terms and Conditions” (I) are applied simultaneously, as long as they do not conflict with the present Special Terms II.4), i.e., the General Terms apply either in parallel with the Special Terms (as long as they do not conflict) or on their own, as long as there is no provision in these Special Terms (II.4).